This process can take up to 10 days, or longer for international payment methods.Yes, there is a time limit on Steam refunds. You will not see a credit charge on your account in this scenario. If a refund request is approved within a day of purchasing the item, the original transaction will be canceled, and the charge will be dropped from your bank statement. How long do Steam refunds take?Īpproved refunds can take up to seven days to appear in your account, but international payment methods may take longer to process. Submit a request via the Steam Support store and customer service will review it. If your purchase falls outside of the specified refund window, you may still qualify for a refund. In-game items and DLC that have been consumed cannot be returned, as well as games that have been played for more than two hours. However, Steam states that you can initiate a refund request outside the company’s return window to consider. Most digital items cannot be returned after 14 days while some hardware items can be returned within 30 days. The funds used to purchase the item will be returned to the original purchaser. However, if you are gifted a Steam item, you may request a refund within 14 days of receiving it if the game has not been played for more than two hours. Purchases made on Steam are recorded on your Steam account. Does Steam take returns without a receipt? What is Steam’s refund policy?Īpproved refunds will be returned to the original purchaser of the item via the original method of payment. You can request replacement parts for hardware purchases via the Steam Support website. Steam does not have an exchange policy for digital purchases. However, if you meet these conditions, Steam is open to accepting returns for any reason. In-game purchases and downloadable content also cannot be returned if it has been consumed in-game. Games that have been played for more than two hours cannot be returned, and if a game has been modified or transferred, it is ineligible for a refund. Steam’s return policy is strict in the sense that there are conditions that must be met for digital purchase refunds. No, you can only initiate a refund request via the Steam Support website. Can you return an online purchase to the store? Fill out and submit the request form, which includes where to issue the refund and additional notes.įor refunds on purchased hardware, you must submit a refund request through the Steam Support page and send the items back by following the provided instructions within 14 days.Click the “I’d like to request a refund” button.Select the reason you would like a refund, such as “I purchased this by accident” or “Gameplay or technical issue.”.If the title is not listed, that means it is ineligible for a refund. Find the purchase you would like a refund for and click on it.Log in to your Steam account on the Steam Support page.Once you submit a request, you’ll receive a confirmation email and a refund up to 7 days once the request has been approved. How to request a refund on a Steam purchase?Īll refund requests must go through the Steam Support page at. If the item has been modified or abused in any way, you may not receive the full refund amount. Valve Index Hardware is refundable within 14 days and all other Steam Hardware is refundable within 30 days from the day you or a third party receives the Hardware if the item is still in new condition. Refundable at any time, provided none of the titles have been transferred and the combined playtime for all items is less than two hours. Refundable within 48 hours of purchase or automatic renewal if not used during the current billing cycle, which includes playing, consuming in-game items, modifying, or transferring. Refundable at any time before the release date, and within 14 days after the game has been released provided it has not been played for more than two hours. Refundable within 48-hours of purchase so long as the in-game item hasn’t been consumed, modified, or transferred. Some third-party DLC cannot be refunded exceptions will be marked as non-refundable before purchase. Refundable within 14 days if the title has not been played for more than two hours and has not been consumed, modified, or transferred. In many cases, you will get a full refund for the purchase, but there are some exceptions. Steam accepts refund requests for any reason, including changing your mind or purchasing by mistake.
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